Contact Whisper AI
Questions about transcription, feedback on the app, or something not working? We are glad to help.
Email us
The fastest way to reach a real person. Tell us what you were doing and what happened, and we will take it from there.
support@whisper-ai.appWe answer in the order messages arrive, usually within a day or two.
What we can help with
Using the app
- Transcription not starting or stalling
- Upload, recording, or media URL imports
- Exports to TXT, SRT, DOCX, or JSON
- Account, credits, and billing
Features and languages
- Requests for new features
- Language and accent support
- Accuracy on a specific kind of audio
- What is on the roadmap
Privacy and your data
- How your audio is handled
- Deleting your data
- Questions about our policies
- Reporting a security issue
Frequently asked questions
How accurate is the transcription?
Whisper AI runs on OpenAI's Whisper model, which is strong across 100+ languages. Real accuracy depends on audio quality, how clearly people speak, and how much background noise there is.
What files can I transcribe?
Most common audio and video formats, including MP3, WAV, M4A, and MP4. You can also record in the browser or paste a media URL.
What happens to my audio?
Your files are used to produce your transcript and nothing more. We do not sell recordings or use them to train models. See our Privacy Policy for the full details.
Is it really free?
Yes. You can transcribe in your browser for free, with no account needed to start. Some heavier features use credits, and the Pricing page shows what is included.
Which languages are supported?
More than 100, including English, Spanish, French, German, Portuguese, Chinese, and Japanese. Whisper can also detect the language for you.
Response time
Usually a day or two
We are a small team, so weekends and holidays may take a little longer.
Ready to transcribe?
Add your first recording and read it back as text in seconds. No sign-up needed to start.